BUYING

 

Do you offer volume or bulk pricing?

Yes. Pricing for multiple dispensers and for cartridges in volume is available for labs, multi-site facilities and distributors. Email sales@viya.us with the quantities you need.

 

How long until it ships?

Approximate lead time is 4–6 weeks from order, based on current backlog.

 

Can we try it before buying?

Yes, for qualified labs and cleanrooms. Request a 90-day trial: one unit on consignment, with the intent to purchase afterward.

 

How can we pay?

Credit or debit card online. For larger orders, we invoice against a purchase order.

 

Do you ship internationally?

Yes. International orders are quoted EXW (Ex Works), and EU units ship configured for 230V with a European plug.

 

Do you work with distributors?

Yes. Regional distribution partners are being set up, with volume pricing on dispensers and cartridges. Email sales@viya.us with your territory and expected volume.

 

GLOVES AND CARTRIDGES

 

Can I use my own gloves?

No. Viya uses its own glove cartridges, each holding one pre-mounted nitrile glove. That is what makes touch-free donning possible.

 

What gloves are available?

Nitrile glove cartridges in 3.5 mil (purple) and 6 mil (black), each in Small, Medium, Large and XL, 50 per box. The 3.5 mil glove meets ASTM D6319.

 

Do I need a separate dispenser for each glove size?

Yes. Each dispenser runs one glove type and size. Sites that need two sizes use two dispensers.

 

Is there a minimum order for cartridges?

No. One box comes with every dispenser.

 

How many gloves does it hold?

50 between refills.

 

THE MACHINE

 

Does it work for both hands?

Yes. You glove one hand at a time, thumb up, with either hand.

 

What power does it need?

110–240V, 50/60Hz, from a standard outlet.

 

How big is it, and how is it mounted?

5.5" W x 14" D x 18.5" H, 14.2 lb. It mounts on a wall or sits on a countertop.

 

Is it CE, FDA or ISO certified?

Not yet. Viya is designed with cleanroom use in mind, but it has no third-party certification today. It is not an FDA-cleared medical device.

 

Is it patented?

Yes. US 11,889,936, "Glove cartridge" (issued Feb 6, 2024), and US 12,161,244, "Glove-dispensing means" (issued Dec 10, 2024). Inventor: Travis E. Waineo.

 

WARRANTY AND RETURNS

 

What's the warranty?

1 year against defects in materials and workmanship, with full repair or replacement at no cost. Normal wear, misuse and unauthorized modifications are excluded.

 

Can I return it?

Yes, for a full refund within 30 days of delivery if unopened and in original condition. The customer prepays return shipping.